Privacy Policy

1. Who is responsible for your information

Gyedan is a hospitality marketplace and property-management product operated by PRINTHUBADS, a business registered in the Republic of Ghana.

In this policy, “Gyedan”, “we”, “us” and “our” refer to PRINTHUBADS when it operates the Gyedan service. Participating properties may also be responsible for information they collect or use independently to provide a stay or experience.

2. Information we collect

• Account information: name, email address, phone number, role, authentication information and account activity.
• Booking and stay information: selected property, room or experience, dates, guest count, requests, booking status and related communications.
• Property information: facility details, room information, prices, availability, staff roles, operational records and photos uploaded by authorised users.
• Payment and subscription information: transaction references, billing status and limited payment metadata. Full payment-card details should be handled by the payment provider when payment processing is available.
• Device and usage information: IP address, browser or device details, security events, logs, crash information and actions taken within the service.
• Support and feedback: messages sent to us, verified reviews, survey responses and information provided while resolving a complaint.
• Location information: an approximate or precise location only when you choose a location-based search and your device grants permission.

3. Why we use information

We use personal information to provide and secure accounts; create, manage and support reservations; operate property workspaces; verify completed stays and reviews; deliver requested communications; prevent fraud and misuse; improve reliability and usability; meet legal and accounting duties; and establish, exercise or defend legal claims.

Where consent is required, such as optional marketing or device location, you can withhold or withdraw it. Withdrawal does not affect processing already carried out lawfully.

4. When information is shared

We may share information only as reasonably necessary with:

• the property, host or experience provider involved in a reservation;
• authorised team members at the relevant property, according to their assigned permissions;
• service providers supporting hosting, database storage, authentication, email, maps, analytics, security or payments;
• professional advisers, insurers, auditors or prospective business successors under appropriate confidentiality duties; and
• regulators, courts or law-enforcement bodies where disclosure is required by law or necessary to protect people, rights or the service.

We do not sell personal information.

5. International services and storage

Some technology providers may process or store information outside Ghana. Where this occurs, we take reasonable steps to use reputable providers and suitable contractual, organisational and technical safeguards. Their own privacy terms may also apply to the services they provide.

6. Retention

We keep information only for as long as it is reasonably needed for the purposes described above, including account operation, booking records, fraud prevention, dispute handling, legal compliance and financial recordkeeping. Retention periods vary by record type. We delete, anonymise or securely restrict information when it is no longer required, subject to lawful exceptions.

7. Security

We use access controls, role-based permissions, encrypted network connections, protected authentication, audit records, rate limits and restricted media storage. Passwords are checked against known breach data using a privacy-preserving method. No online system can promise absolute security, so please use a unique password and notify us promptly if you suspect unauthorised access.

8. Your choices and rights

Subject to the Data Protection Act, 2012 (Act 843) and applicable exceptions, you may ask to access, correct, update, restrict or delete personal information, object to certain processing, withdraw consent, or receive information about how your data is used. You may also complain to Ghana’s Data Protection Commission.

Send a request to printhubincorporated@gmail.com. We may need to verify your identity before completing a request.

9. Cookies, local storage and offline use

Gyedan uses necessary browser storage and similar technologies for login sessions, preferences, security and limited offline operation. Optional marketing technologies, if introduced, will be described and controlled separately where consent is required. Clearing browser data may sign you out or remove unsynchronised offline information.

10. Children

Gyedan accounts and bookings are intended for adults who can enter a binding agreement. Information about a child should be supplied only by a parent, guardian or authorised adult where it is needed for a booking or guest service.

11. Property photos and user content

People uploading property or room photos must confirm that they own the content or have permission to publish it. We store upload records and may use technical checks to prevent duplicate or unauthorised reuse. Publicly displayed photos remain subject to the uploader’s rights and the licence described in the Terms of Service.

12. Changes and contact

We may update this policy as the service, providers or legal requirements change. Material updates will be highlighted through the service or another appropriate channel. The date above identifies the current version.