Bookings and stays
Include the booking reference, property name, stay dates and the guest email used for the reservation.
Email booking supportAccount access
Include your account email and the problem shown on screen. Never send your password or one-time security code.
Email account supportProperty and staff help
Include the property name, your role and a description of the room, photo, staff or operational issue.
Email property supportPrivacy and security
Use this contact for a privacy request, suspected account compromise or responsible security report.
Email privacy supportHow to help us respond
- Use the email address connected to your Gyedan account where possible.
- Include the booking reference or property name, if relevant.
- Describe what you expected, what happened and when it occurred.
- Attach a screenshot only after hiding passwords, payment details and unrelated personal information.
Urgent matters
For an immediate safety, medical or security emergency, contact the property directly and use the appropriate local emergency service. Email support is not an emergency-response channel.
If a current stay is affected, place “Urgent current stay” and the booking reference in the email subject.
Complaints and escalation
If an earlier response did not resolve the matter, reply to the same email thread and request escalation. Include the outcome you are seeking and any new evidence. Privacy complaints may also be raised with Ghana’s Data Protection Commission, and mandatory consumer rights remain unaffected.